John J Evr

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Verified Reviewer

My girlfriend used my card to order her a rifle for her birthday and now she can't get it because it was my card

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My girlfriend ordered herself a rifle for her birthday with my card and now they say that she cannot get it I have to pick it up so it would be like her buying me a rifle for her birthday it doesn't make any sense you will take a prepaid Visa with no name on it and give it to whoever's they say it is but when it's a card with a name that person who's name is on the card has to pick it up
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Pros:
  • No pro
Cons:
  • Gun is going to be in when you fill out the papers
  • It states you are not supposed to give a gun away
  • When when purchase it they should ask you whose name the gun is going to be in

Preferred solution: For my name to be taken off the gun in my old lady's name be put on it where she can pick it up

User's recommendation: Buy one from a store

Brian W Rfe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Check on shipment of the GSG 22

Rkguns - Check on shipment of the GSG 22
Rkguns - Check on shipment of the GSG 22 - Image 2
When was it shipped? I have not been notified that the local store has received it. Would like to know when to expect it to arrive. Thank you, Brian K Wissler
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Cons:
  • Put it on sale the day after i ordered it

Preferred solution: Deliver product or service ordered

George D Gww

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Verified Reviewer

Customer Service Unacceptable

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I have ordered thousands of dollars in guns from rkguns. I am quite familiar with the ordering and delivery process. I have not had to deal with customer service until recently, and it was terrible enough to not purchase any more guns from them. I ordered a gun as a Christmas gift on December 3. I was aware of a 7-10 days processing period. My gun should have still arrived in time for Christmas. I noticed the gun I ordered went on sale for $20 less a couple days after I ordered it. I emailed rkguns customer service to get the better price since it hadn't shipped yet. It took a while to get an email response each time, but I was informed that I cannot have the better price without canceling the original order. They said, "we're sorry for any inconvenience, but there's nothing we can do." Not being satisfied with the email answers, I decided to call customer service on 12/29. I still have not received my gun, nor have I been notified that it was shipped to my local rural king as is customary. I was in informed in a rude tone by representative Cassidy, and supervisor Destiny, that I was lying about not receiving shipment confirmation that occurred on 12/6, and I would be responsible for a non-refundable $12.99 shipping fee if I decided to cancel the order. The supervisor , Destiny, responded to my complaint of rudeness and poor customer service with, "no one has been rude to you...you are judging us...you did receive email notification of shipment...I'm sick, so ya, I'm going to get defensive and nasty." I informed her that I've checked all email folders including spam daily since my order, but I have not received confirmation of shipment. I told her it is not cool that rkguns won't match a price reduction in their own company that occurred right after I purchased. I informed her that I request a full refund including the shipping cost (I still don't have my purchase, nor information confirming shipment, it's 27 days after purchase, and Christmas is over!) I was barely able to speak from Destiny speaking over me, at which point I became angry, and stated I expect a full refund or I will dispute charges with my bank, I will not be purchasing from them again, and hung up.
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Preferred solution: Full refund

User's recommendation: Avoid! If problems arise, horrible customer service!

Anonymous
map-marker Chattanooga, Tennessee

RKGuns cancelled my order

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I ordered a gun on February 7th for Rural King, found out today March 11th that they cancelled my order ! Thank you very much for not contacting me and letting me know that they no longer have the gun and can't get them! I will not be buying any more gun from RURAL KING ! Bad business !
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User's recommendation: Do not order gun from RURAL KING !

Anonymous
map-marker Cape Coral, Florida

Clarification of some reviews

I have also ordered many firearms from RK. I have never had any issues. I had the same issue with a firearm going on sale after I purchased it. I waited for it to go on sale and I'll be dammed if it did 2 days after the purchase. I called and it was given to me at the sale price and was very smooth and flawless. I have not had any issues with what these people on here have said. Why are they on this site to complain? This link appears to be a way to claim not so true issues.
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User's recommendation: I will continue to do business.

Anonymous
map-marker Martinsville, Virginia

Customer Service SUCKS

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Takes forever to receive your order. Can't get anyone on the phone. Don't order online. Nobody at RKGUNS can tell you a damn thing about your order. Just that it's processing. Been processing for a damn month. Was in stock when order was placed. You guys need to hire some damn people that give 2 *** about your customers. Qwertyuooplkjhgfdsazxvcbnmlhjhggffdddtyuuioiygffyyuuijiggfffrryy7ui66ttfgyuutfguuuuuythiiiyftghuiugfyiiiiigyfiiiiuyfddrt6yuyuuiijhhguiuuuhfuuijjuhyuiyyiuutt7yyghuhijjjiiuuyuytdyyyyy6yyyyytyyduuyygyuuuuh
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User's recommendation: Don't order online from RKGUNS

Resolved
Brian W Rfe
map-marker Detroit, Michigan

Resolved: Check on shipment of the GSG 22

Updated by user Jan 04, 2024

Company fixed the issue and I have been provided with apology. Just wanted to find out when my GSG was going to be delivered!

Original review Dec 28, 2023
I was wondering when my GSG WAS GOING TO BE AVAILABLE FOR PICKUP AND THE WONDERFUL SERVICE REPRESENTATIVE TOOK VERY GOOD CARE OF MY NEEDS THANK YOU BRIAN K WISSLER
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sda a

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Verified Reviewer
| map-marker Sarasota, Florida

Received a used gun

Rkguns - Received a used gun
Rkguns - Received a used gun - Image 2
Updated by user Sep 15, 2022

I called back RK guns customer service I did not tell them of my situation prior I was told that I could not have accepted the package and have the FFL dealer return it back when I explained that I did called immediately from FFL dealer with the first representative they did not give me the option and did not inform me of that what I was just told so because of is error and customer service not to give you the same response in this situation I'm stuck with the used revolver

Original review Sep 15, 2022
I made an online purchase on August 22th a Taurus revolver 856 from RK guns August 24th they started the processing it after that I waited an additional 21 days and received on September 14th through an FFL dealer in the dealer I first noticed that the box was unsealed repacked with removed tape markings on inspecing of the revolver it looked used apparent by the scuffs on the cylinder and the draglines markings from being fired I immediately call customer service and they claim that they don't sell use items and to take it up with the manufacturer. So the manufacture tells me to take it up with who I brought it from RK GUNS is not a reputable and does not stand by their products or warranty their sale the worst customer service ever do NOT PAY from them online it a final sale, you got it, it's yours! A lesson to be learned for online purchases.
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User's recommendation: Avoid RK guns online purchases

TRENT H Voo

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Verified Buyer
| map-marker Huntington Beach, California

Canceled My Order Based On Third Party Fraud Unit

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Rkguns - Canceled My Order Based On Third Party Fraud Unit
I have been buying guns through RK Guns for about 5 years. For some unknow reason, my order was cancelled due to their third party fraud unit thinking something was wrong with the credit card I always use. When I called RK Guns, they could not have been more useless. They told me it was out of their hands because the third party fraud company they use didn't like something. They couldn't tell me what it was, how to fix it or anything else. This is the tail wagging the dog. How can a company do business like that? It's the same freaking card you have taken for other gun purchases. Suddenly, a third party doesn't like something and you can't tell me what or why. I'm done with company. It is *** poor service when you can tell a repeat customer why suddenly you don't like my credit card.
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User's recommendation: Don't use.

Joshua H Ibe

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Verified Buyer
|

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Verified Reviewer

Bad experience

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Rkguns - Bad experience
They sent me a rifle that did not have a removable side-baffle break when the one I ordered specifically stated that it was removable. I contacted customer service and they were extremely rude and repeated the same line over and over that "since I received the rifle I had to take it up with the manufacturer for warranty" and did not back up their sale in any way. They advertised something that they didn't provide after I paid for it, should be false advertising or straight fraud. Absolute garbage.
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Loss:
$1600
Pros:
  • Was easy to buy
Cons:
  • Didnt get what i bought

Preferred solution: Let the company propose a solution

User's recommendation: do not buy from here

Sheyenne Dcf
map-marker Monett, Missouri

In stock item was a lie,waited 6 wks and they cancelled order said it was out of stock

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I ordered a hellcat pro ,item was said to be in stock,numerous emails to company after there 7-10 business days ,they couldnt tell me anything abt order.received cancellation notice on oct 27th said was out of stock,order was placed on sept 15th.Worst customer service I ever encountered,dont order from them. Unreliable they say guns in stock when there not.
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User's recommendation: Dont trust them,Customer service is useless

Gamal Oae

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I don't even care if it comes at this point.

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Rkguns - I don't even care if it comes at this point.
Original review Jul 02, 2022
I ordered a shotgun and it wish I didn't. The ship to store is apparently done via horse and buggy with 3 broken buggy wheels. That or they have people hiking their products warehouse to warehouse. I am so sick of waiting I don't even really want the gun anymore. Even worse, you can't track the item because the horse and buggy do not communicate with the stores.
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Cons:
  • Shipping speed
  • Customer service online

User's recommendation: Avoid shipping to the store.

Mike V Qyb

Do NOT take any responsibility

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They advertise companys and they advocate for sales and rebates but, wash there hands of all and any advertisment for discount and rebates. Will not help with the cheap *** companys that wont annie up rebates. T.A.U.R.U.S
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Loss:
$25
Pros:
  • Fair prices
Cons:
  • Wash there hands dealing with companys discount and rebates

Preferred solution: My $25.00 rebate from what they advertised Taurus

User's recommendation: Procede to a different dealer run dont walk

scott D Gtz
map-marker Crawfordsville, Indiana

My order

My order was in no conformation was ever sent to me.i had to call and check myself. Please follow your policy thank you.
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Preferred solution: Deliver product or service ordered

Jack S Rjq

I got ripped off!!!

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They ripped me off, over-charging me, not sending right amount and lying to cover their butt. HORRIBLE EXPERIENCE; Don't buy from lowlife. They LIE, man do they lie. All of this is MY opinion, so take it for what it's worth. I now buy from Sportsmans Warehouse. No deals there but they don't rip you off.
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Cons:
  • Lied

Preferred solution: Apology

User's recommendation: Run from RK!

kevin m Jxa

Waist of my time. Waited 2 weeks went to pickup and was told need to come back in 3 days,

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RK Guns is using people after ordering 2 weeks later get email saying order ready for pickup after going to store they tell me i need to wait 3 days to a week and come back. So I asked for refund and they charge me to ship gun from factory to there store now they will sell and they got free shipping..
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Loss:
$13

Preferred solution: Full refund

User's recommendation: Don't buy from R.K. Gun's it will be the longest waiting period you've experienced.

1 comment
Guest

I ordered a rifle from RK 2 weeks ago and still waiting for delivery.

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